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We offer a combination of vast expertise and competence to achieve technology driven business solutions. Our intelligent capabilities and establishment methodologies for IT services assist the needs of organizations, which perpetually strive to iterate their business and IT approach. Our services supplement to define, optimize and support our benefactor’s business strategy with technology advantage. An in-depth knowledge of various technological areas such as enterprise IT programs, communications and Internet technology, product development and engineering, product design and data management across various domains facilitate us to satisfy our clients specific requirements. We maximize the benefits with our ‘Web Participation’ of our depth, diversity and delivery capability. Ensuring adaptability to client needs, in consequence reveal the most pioneering solution in every business and technological domain. We maximize the benefits with our ‘Web Participation’ of our depth, diversity and delivery capability. Ensuring adaptability to client needs, in consequence reveal the most pioneering solution in every business and technological domain. Following are our technological services. Please click the respective service to know more about the offering.
- Call Center Management
- Product Development Services
- Business Consulting Services
- IT Operations Management
- Quality Assurance and Testing Services
- Custom Application Development
- System Integration
- Call Center Management
Outbound
EVOLVE offers an extensive level of expertise and experience in outbound call management and customer acquisition, with a variety of applications in the areas of business-to-consumer (B2C) and business-to-business (B2B) marketing. This experience, along with our technological solutions, quality assurance programs, and commitment to customer service excellence help our clients to achieve maximum results from their direct marketing efforts. Our outbound clients benefit from our rigorous adherence to highly cost-effective, results-based performance and management processes. The formula for success begins with a thorough understanding of your business. EVOLVE understands the differences between business-to-customer and business-to business telemarketing, and uses experienced management to focus on the unique requirementsof each client and their targeted market – from recruiting to hiring, training and performance.
Inbound
Your most profitable customers are the ones you already have. From complex to concise, EVOLVE has implemented world-class customer care and customer retention programs that include inbound and outbound call center contacts as well as web and email interactions. We can implement quickly, execute with excellence and we are at your service 24/7. EVOLVE is a complete Contact Center to keep in touch with customers via inbound calls and e-mail communications. Together we can evaluate your needs and enhance your revenues with a program tailored to your needs. Quality to ensure that the Product is delivered to client as per the agreed SLA, the agreed methodology may include monitoring, feedback, coaching and performance improvement planning of Associates, Calibration (Internal and external- with client or his representative). Quality Assurance in its broad spectrum also encompasses compliance to the various applicable laws, of the various countries.
- We have evolved quality measures for all life-cycle phases of services.
- We have setup system, procedures and standards to minimize errors, defects, rework, and to continually improve quality levels.
- We make decisions based on quality considerations.
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